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ENGLISH VERSION

COMING SOON!!!!

The English version for contact centers will arrive in June.

In the meantime, you can consult our entire service offer in English  Offre de services TVVApptx

Training for call centers or customer contact centers:

Develop your voice to negotiate and make cold contacts, while maintaining control without voice fatigue!

I have often been approached as a voice specialist for specific needs in customer contact centers. In addition to enhancing communication and contributing to outstanding customer service, I have designed a program that helps trainers better project their voice when teaching and also helps prevent many health problems such as vocal overload and stress.

This COMPLETE 1 year training includes 3 modules covering the following material. It provides an understanding of the 6 vocal characteristics: placement, pitch, volume, rhythm, inflection and articulation with the following objectives

Recognize the vocal qualities of the good communicator;
Know how to evaluate and coach the voice;
Know how to correct certain defects (diction/accent/monotony/flow, etc.)
Learn to listen to one’s own voice and evaluate its effect on an interlocutor;
Define the best tone for each voice;
Valuing every minute spoken;
Keeping control of the communication through breathing and voice;
Adapting to different interlocutors and their needs through the voice;
Adapting to different speakers and their needs through the voice; Promoting a better synchronization with their interlocutors.

*The training also includes 3 webinars, course notes and 1 year of coaching.

Each exercise includes a suggested time and duration to complete the exercises and achieve the objectives.

This is a suggestion. I recommend a meeting that could allow you to customize a program according to YOUR specific objectives: time, duration, follow-up, issues and more.

In order to prepare the training tailored to the specific needs of the participants and/or create the toolbox (online video vignettes, course notes and evaluation grid) I will need access to a sample of 50 recordings.

The recordings would ideally include 1 daily call taken over 5 days at different times and not exceeding 10 minutes per call and chosen as follows:
2 models of perfection in customer service
2 models that were truly unsatisfactory in customer service
6 models rated as average or uneven in customer service

To listen and diagnose these 50 recordings, I estimate that it will take 15 hours at $150/hour

 

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NOUVEAU programme pour avocates! Vox Auctoritas

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Le pouvoir de la voix

https://vimeo.com/358194450?loop=0

Pour vous donner une idée!

https://vimeo.com/262884996?loop=0
Explorer et dévoiler le pouvoir de votre voix

  • Ce n’est pas ce que je voulais dire…

    03 Mai , 2021

    Voici pourquoi : ➡️.  les mots ne se rendent pas aux les gens comme on le voudrait! Les gens écoutent et s’intéressent à cause de la façon dont on va les faire se sentir. 🧐   est le moyen le plus rapide et le plus fiable de faire ressentir quelque chose à quelqu’un lorsque vous parlez? ➡️. 

    Lire la suite

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